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IT Support Engineer


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You are passionate about IT, you have a strong desire to learn, progress and evolve permanently in a demanding environment? You aim to reach excellence to provide high quality services to users? Join us!

IT Support Engineer

You are passionate about IT you have a strong desire to learn progress and evolve permanently in a demanding environment You aim to reach excellence to provide high quality services to users Join us IT Support Engineer You will use
We do not focus only on one area of expertise but you will use a broad spectrum of skills which will vary depending on the projects

Windows PC 7 8.x 10 and server 2008 to 2016

Active Directory and associated tools

Virtualization VMware ESXi and associated management tools

Server based computing Citrix XenApp + XenDesktop or equivalent technologies

Deployment and automation System Center Management Suite

Powershell scripting

Complex LAN/WAN/Wireless networks VPN and security Cisco CheckPoint

Unified Communication MS Skype for Business MS Exchange UC Cisco UC CUCM CME VC

You will do
The main mission consists in delivering first and second level support

Qualification and resolution of incidents

Service requests management in relation with international customers

Frequent interactions with users via telephone email and instant messaging

Other responsibilities consist in

managing complex Windows platforms

creating Microsoft SCCM application packages

implementing various IT solutions related to infrastructure and/or customers' business applications based on various technologies small projects awarded to enable our engineers to constantly acquire new technical skills

You have

HES or Bachelor degree in Computer Science Communication Systems Telecommunication

Previous experience in support

User and solutions oriented

Ability to communicate in both non-technical and technical ways with clients and colleagues

Perfect command of French and English spoken and written technical and common

Structured and synthetic approach

Willingness to constantly learn and progress

Rigorous flexible stress resistant autonomous and passionate about computer science

Swiss or European nationality B C G work permit

We offer

Culture of engineering innovation and continuous improvement

Dynamic and highly motivating environment

Opportunities to take responsibilities and contribute to exciting projects

Career development possibilities

Good packages

Our activities
Based in Geneva HQ Singapore and Bangalore operating in more than 30 countries we provide a wide range of premium outsourced IT services to global customers as well as the technical expertise and reliability of a software publisher.
Our IT infrastructure department consists of two teams working closely

Support Team

Assist end-users and solve IT problems by being the direct point of contact for technical and non-technical users.

System Team

Multidisciplinary engineers working on the integration of new technologies and solutions implementing new solutions within existing infrastructures and managing IT infrastructures including IT department management roles within our customers.

Delivering IT as a Service by providing an all-in-one package that includes hardware software andIT services NGIT-Managed Services

Managing IT infrastructures at the cutting edge of technology Adaptive Outsourcing Audit consulting design implementation maintenance training strategic outsourcing of IT operations including IT department management roles .

Using cutting-edge technologies in order to innovate while ensuring high availability and performance

Most of the IT solutions are centralized and distributed to all customers by following the most successful principles of industrialization and automation

Publishing software among which our leading product B-Com Community and Event Management platform

Interested Please apply on our website in English http /

Chemin du Pré-Fleuri 5 1228 Plan-les-Ouates